Privacy Policy
Privacy Policy
Last Updated: 01 January 2025
Introduction
At Loreva Australia Pty Ltd ABN: 84 683 209 298 trading as LOREVA, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws for online businesses in Australia.
By accessing our website and using our services, you agree to the terms of this Privacy Policy.
What Personal Data Do We Collect?
We collect and process personal data that you provide to us directly or that we collect automatically through your use of our website. This includes:
- Identity Information: First name, last name, and gender.
- Contact Information: Email address, phone number, and address.
- Payment Information: Details required for processing payments.
- Technical Information: IP address, browser type, and cookies.
- Account Information: Details you provide when creating or managing an account.
- Usage Information: Data on how you interact with our website, products, and services.
How Do We Use Your Personal Data?
We use your personal data for the following purposes:
- To process and deliver your orders.
- To provide updates on the status of your orders.
- To manage your account and preferences.
- To personalize your experience and send tailored newsletters.
- To enhance our website’s performance and usability.
- To comply with legal obligations and prevent fraudulent activities.
Sharing Your Data
We may share your personal data with trusted third parties, including:
- Service Providers: Delivery partners, payment processors, and IT support providers.
- Legal Authorities: Where required by law or to protect our legal rights.
We ensure all third parties comply with strict data protection requirements.
Data Transfers
If your personal data is transferred outside of Australia, we ensure that it is protected through:
- Adequate safeguards such as standard contractual clauses.
- Compliance with the laws and regulations of the destination country.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal requirements.
- Objection: Object to the processing of your data for specific purposes.
- Portability: Receive your data in a structured, machine-readable format.
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise your rights, contact us at customercare@loreva.com.au.
Children’s Data
Our website and services are not intended for children under the age of 16. We do not knowingly collect or process personal data of children. If you believe we have collected such data, please contact us to request its deletion,
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include:
- Password-protected access.
- Secure Socket Layer (SSL) encryption.
- Regular security audits and updates.
Retention Period
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Generally, this is no longer than 7 years.
Cookies and Tracking Technologies
We use cookies to:
- Enhance user experience and website functionality.
- Analyse website performance and usage patterns.
- Support marketing and re-marketing efforts.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our website.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised “Last Updated” date. Continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, contact us at:
Email: customercare@loreva.com.au
For further information about your privacy rights, visit the OAIC website at www.oaic.gov.au.